Shipping & Delivery

Shipping & Delivery Policy

Last Updated: September 28, 2025

At Raven Lynn Carbajal LLC (xooyy.com), we want your shopping experience to be smooth, reliable, and worry-free. This Shipping & Delivery Policy explains how we process, handle, and deliver your orders.

1. Order Processing Time

• Handling Time: Orders are processed within 1 business day (Monday–Saturday, excluding holidays).

• You will receive an email confirmation once your order has been processed and is ready to ship.

2. Shipping Time

• Standard Shipping: 2–4 business days after your order is processed.

• Total delivery time = Processing Time + Shipping Time.

• Delivery times may vary depending on your location, carrier delays, weather conditions, or peak holiday seasons.

3. Shipping Coverage

At this time, we proudly ship to all 50 U.S. states, including:

• Alaska

• Hawaii

• Puerto Rico

• Guam

• U.S. Virgin Islands

• APO/FPO military addresses

We are working to expand our shipping coverage in the future.

4. Shipping Confirmation & Tracking

• Once your order ships, you will receive an email with your tracking number.

• Tracking information may take up to 24 hours to update.

5. Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact us within 7 days of the expected delivery date at support@xooyy.com.

We will work with the carrier to resolve the issue promptly.

6. Business Hours & Support

Our support team is available to assist you:

Monday – Saturday | 8:00 AM – 7:00 PM (EST)
Email: support@xooyy.com
Raven Lynn Carbajal LLC, 21230 Martin St, Carson, CA 90745, United States