Return & Refund Policy

Return & Refund Policy — Shop with Confidence at Xooyy

At xooyy.com, operated by Raven Lynn Carbajal LLC (21230 Martin St, Carson, CA 90745, United States), we believe shopping should always be stress-free. That’s why we provide a 120-day return policy and guarantee refunds within 14 business days once your return is approved.

Quick Facts

• Return window: 120 days from delivery.

• Condition: Items must be unused, unwashed, with original tags attached, and in their original packaging. Proof of purchase is required.

• Return shipping: Customers pay return shipping unless the item is defective, damaged, or we sent the wrong product.

• Refund timing: Refunds are processed within 14 business days after approval. Your bank may require an additional 3–5 business days to post the credit.

• Exchanges: Only defective, damaged, or incorrectly shipped items are eligible. For size or style changes, simply return the item and place a new order.

How to Request a Return

1. Email us: Send your return request to support@xooyy.com with your full name, order number, and reason for return.

2. Get return address: We’ll provide the correct return address.

3. Ship the item: Once received, we’ll inspect your return within 72 hours and notify you by email.

4. Refund processed: If approved, your refund will be issued automatically to your original payment method.

Why This Policy Protects You

• A 120-day return window offers more flexibility than most stores.

• Clear, simple steps ensure a smooth return process.

• Free return shipping applies if we sent a defective or incorrect product.

• Refunds guaranteed within 14 business days of approval.

Frequently Asked Questions (FAQs)

Q: Can I exchange for a different size?
A: We only exchange defective, damaged, or incorrectly shipped items. For size changes, please return the original item and place a new order.

Q: Who covers return shipping?
A: You cover shipping if it’s due to personal preference or fit. We cover it if the product is defective or we sent the wrong item.

Q: When will I get confirmation?
A: Returns are usually confirmed within 72 hours of receiving your package.

Q: What if I don’t see my refund after 14 business days?
A: First, check with your bank or credit card company. If it still hasn’t posted, contact us at support@xooyy.com for assistance.

Exclusions

• Final sale and custom items cannot be returned unless defective or damaged.

• Proof of purchase is always required for processing returns.

Contact Us

Need help with a return or refund? Our support team is here to assist:

📧 support@xooyy.com
🕑 Monday – Saturday, 8:00 AM – 7:00 PM (EST)
🏢 Raven Lynn Carbajal LLC, 21230 Martin St, Carson, CA 90745, United States